About Me

Hi, I am William Nunes.

I work at the intersection of IT Operations and Engineering, building automation that replaces manual processes with reliable systems. My background in hands on IT gives me a practical perspective on how tools behave in real production environments.

Today I focus on identity, device management, internal tooling, and workflow automation. Most of my work lives between platforms, stitching services together so they operate as a single, dependable system.

I care about clean structure, long term maintainability, and solutions that scale without becoming fragile. My goal is simple: reduce friction, eliminate human error, and make systems feel effortless to use.

Core Skills

  • Automation and Workflow Engineering 95%
  • Identity and Access Management 90%
  • SaaS Administration and Integrations 90%
  • IT Operations and Support Systems 85%

Additional Skills

  • Cloud Platforms and Services 60%
  • Networking Fundamentals 60%
  • Scripting and Tooling 70%

Experience

  1. LI.FI – Workplace Automation Engineer

    Berlin, Germany

    Responsible for connecting internal tools and platforms through automation, building integrations that unify disparate systems into streamlined workflows. Focused on bridging the gaps between SaaS services, identity providers, and internal tooling to eliminate manual handoffs and ensure data flows reliably across the organization.

  2. Metacore – IT Specialist

    Berlin, Germany

    Owning IT operations for the Berlin office while leading identity and access management through Okta. Driving onboarding and offboarding automation, platform integrations, and cross system workflows that reduce manual effort and improve reliability. Acting as the bridge between daily operations and automation driven improvements.

  3. Sauce Labs – IT Specialist

    Berlin, Germany

    Responsible for Berlin office IT operations with a strong focus on SaaS integrations, access management, and security audits. Built and maintained operational automations to improve daily workflows, including onboarding processes and cross tool integrations.

  4. Checkout.com – Information Technology Operations Engineer

    Berlin, Germany

    Led IT operations for the Berlin office within a large multi office environment. Worked extensively with SaaS platforms and identity systems while supporting automation adjacent processes for device management, access control, and internal IT workflows at scale.

  5. Wise Ltd – IT Support Specialist

    Estonia

    Provided end user IT support within a high volume international environment. Managed user access, supported SaaS platforms, and handled device setup and troubleshooting across distributed teams. Worked with operational tooling and identity related processes in a regulated financial technology environment.

Education

  1. UNIMEP – Postgraduate Degree in Network Specialization

    Advanced studies focused on networking, infrastructure, and systems administration.

  2. FATEC SO – Degree in Data Processing

    Technical IT program with a strong focus on software development, algorithms, and systems.