About Me

Hi, I am William Nunes.

I work at the intersection of IT Operations and Engineering, building automation that replaces manual processes with reliable systems. My background in hands on IT gives me a practical perspective on how tools behave in real production environments. Today I focus on identity, device management, internal tooling, and workflow automation. Most of my work lives between platforms, stitching services together so they operate as a single, dependable system. I care about clean structure, long term maintainability, and solutions that scale without becoming fragile. My goal is simple: reduce friction, eliminate human error, and make systems feel effortless to use.

Sys Admin Skills

  • Automation and Workflow Engineering
  • Identity and Access Management
  • SaaS Administration and Integrations
  • IT Operations and Support Systems

Other Skills

  • Cloud Platforms and Services
  • Networking Fundamentals
  • Scripting and Tooling

Experience

Metacore – IT Specialist (Automation Focus)

Oct 2024 – Present

Berlin, Germany

Owning IT operations for the Berlin office while leading identity and access management through Okta. Driving onboarding and offboarding automation, platform integrations, and cross system workflows that reduce manual effort and improve reliability. Acting as the bridge between daily operations and automation driven improvements.

Sauce Labs – IT Specialist

Feb 2024 – Sep 2024

Berlin, Germany

Responsible for Berlin office IT operations with a strong focus on SaaS integrations, access management, and security audits. Built and maintained operational automations to improve daily workflows, including onboarding processes and cross tool integrations.

Checkout.com – Information Technology Operations Engineer

Dec 2021 – Feb 2024

Berlin, Germany

Led IT operations for the Berlin office within a large multi office environment. Worked extensively with SaaS platforms and identity systems while supporting automation adjacent processes for device management, access control, and internal IT workflows at scale.

Wise Ltd – IT Support Specialist

Nov 2018 – May 2021

Estonia

Provided end user IT support within a high volume international environment. Managed user access, supported SaaS platforms, and handled device setup and troubleshooting across distributed teams. Worked with operational tooling and identity related processes in a regulated financial technology environment.

Education

UNIMEP – Postgraduate Degree in Network Specialization

2014 – 2016

Advanced studies focused on networking, infrastructure, and systems administration.

FATEC SO – Degree in Data Processing

2007 – 2010

Technical IT program with a strong focus on software development, algorithms, and systems.